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FAQs

Can you tell me if you're getting an item back in stock?

Most of the products found on POPPYVARDEN.COM can and will be restocked. However, restocking does vary from item to item. If you send an email to poppyvarden@gmail.com, we will be happy to check if I can get the item back in stock for you. If not, we may be able to suggest something similar.

 

Has my order been shipped?

As soon as your order has been dispatched, you will be sent an email with a tracking reference number, so you can track the progress of your parcel. If you are still worried, please contact poppyvarden@gmail.com

 

How do I return or exchange an item?
POPPY VARDEN tries to make sure that you are happy with all of the products sent to you. If you ever do need to send anything back, you can find the return address at the top of your delivery invoice. Please include the invoice with your returns and please state the reason for return. Items must be returned unused, in perfect condition and in the original packaging. When you send something back, please send recorded delivery. This will enable your parcel to be tracked if it is lost in the post.

 

I have received a faulty item what do I do?
If you think anything in your order is faulty, please get in touch within 14 days from when your order is dispatched by contacting customer care via poppyvarden@gmail.com with the following details:
Your Order Number
Product Code/Product Name
Details of the fault
If you want a refund or replacement


When will I receive my refund?
We aim to process a refund within 3 days of receiving your parcel. You will receive an email to let you know that your request has been received and processed. After you've received your email, please allow another 5-10 working days for the refund to be credited to the account you paid with. The amount of time this takes will depend on your bank or card issuer.


Why hasn't the delivery charge been refunded?
We are sorry, but the delivery cost you originally paid is non-refundable. If you are returning items because you have changed your mind, this will also be at your own cost. However, if you were sent the wrong item or a faulty item(s), the delivery cost will be refunded to the account you paid with.