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Returns Information

Refund and Exchange Policy

If you feel the products you have received from Poppy Varden do not meet your expectations please feel free to return it. The item must be in its original condition and packaging with the seals still attached within 14 working days from dispatch date for an exchange or refund. We can not accept a return on any opened or used products. If your item is damaged we will send a replacement immediately. Please contact us within 48 hours of delivery.

If you return items due to a defect in goods or incomplete or incorrect delivery we will pay for the cost of returning goods and offer a full refund or exchange. If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages lost or damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

Please contact us at poppyvarden@outlook.com

Returns Address

Poppy Varden, 19 Glandovey Terrace, Aberdovey, Gwynedd, Wales. LL35 0ED.