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Returns Information

Refund and Exchange Policy

If you feel the products you have received from Poppy Varden do not meet your expectations, you are welcome to return any item in its original condition with tags and packaging within 14 working days from dispatch date for an exchange or refund.

If you return items due to a defect in goods or incomplete or incorrect delivery we will pay for the cost of returning goods and offer a full refund or exchange. If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us.

Items for return or exchange must be sent with a completed Poppy Varden returns & exchange form; this will have been included with your purchase. Items must be returned unused, in perfect condition and in the original packaging. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages lost or damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage.

 

Returns Address

Poppy Varden, Gweldyfi, Aberdyfi, Gwynedd, Wales. LL35 0ED.